Known as Service is currently scrambled, DSTV error e16 is very common with users who tend to pay after service suspension. In this guide, I will show you how to fix this transmission might be temporarily suspended error by resetting your decoder after payment.

With thousands of users from supported countries, DSTV is one of the best digital television service providers offering a range of services and products including GoTV decoders. Once in a while, certain service interruptions are experienced by users among them including DSTV error code e16.

What is DSTV error e16?

DSTV error code e16 represents scrambled service, and which is due to service suspension after failing to pay the required subscription fees. However, some of the GoTV and DSTV users share getting this same error even after successfully paying their subscription fees and which calls for a solution I have shared below.

How to fix DSTV error e16 resetting decoder

Using your mobile phone, send “RESET ICU Number” to 6488 if you are in Uganda. This procedure will reset your decoder and the above error e16 will be cleared. Alternatively, use your decoder remote >> settings >> system settings >> reset decoder >> reset to factory restore defaults.

In case you fail, you can visit DSTV self-help website, log into your account and reset your decoder. Your decoder ICU number is located on the back of your device.

You can also call DSTV customer care helpline depending on your country and request them to un-suspend your decoder.

All DSTV / GoTV error code meaning

E04 – Please insert smartcard

E05 – Cannot read smartcard

E06 – Smartcard fault. Cannot read

E07 – Checking Smartcard

E08 – CA Module failure

E14 – Service is currently scrambled

E16 – Service is currently scrambled

E17 – Smartcard marriage conflict

E19 – Service is currently scrambled. Please wait

E30 – Service is currently scrambled. Please wait

E34 – Cannot read smartcard

E35 – Service is currently scrambled

E37 – Invalid channel number

E38 – Program Map Table Not Available

E38 – Service not running

E42 – Parental Control PIN Blocked

E43 – Not for this country

E44 – No PG status is available

E45 – Service not allowed

E50 – No services available

E70 – Services not available on TV2

E71 – Song title and artist info not available

E72 – Rescan in progress

E73 – TV link overload

E74 – LNB1 overload

E75 – LNB2 Overload

E76 – Your second TV service is not enabled.

In case any of the above error code persists on your TV, the best way would be contacting MultiChoice for assistance. Mostly likely after sharing your ICU number, they will look into your decoder issue and have it solved so you access your favorite TV channels once again.